Terms

Classic and Cool Guitars_mosaic guitar

Services and terms
Payment must be received (and cleared) before the item is sent. Carriage is now £28 for (usually) next day delivery anywhere in the UK (except Northern Ireland, Scottish Highlands and Channel Islands). Unfortunately I've has to increase the price recently because of higher charges from the couriers, and also because it's now quite hard to find boxes which are strong enough and also free!

Carriage to Europe is easy, quick and cheap. I've sent hundreds of instruments abroad, so please feel confident if considering buying one of mine. A signature will be required upon delivery by the courier.

Payment can be made by bank transfer (I recommend TransferWise if paying in a currency other than Sterling - it's much cheaper than using a bank), cheque or cash.

If for some reason you are not happy with the guitar, you can return it for a refund. Buyer's tastes vary and therefore returns based on tone cannot be considered. We will accept returns only if an item's condition is not as described. Return carriage costs must be borne by the buyer and maybe subject to a re-stocking fee.

Purchasing from you
When we purchase a piece from you, the routine is seamless and extremely easy. If possible, we would like a set of pictures emailed and then a good description. We will assist you through the process, it's easy and quick. We will negotiate a price.

After the item is received (We can help with the courier and arrange collection if that’s easier) we will send you a cheque immediately, or do a bank transfer, whatever you would prefer. If the item is not as described, it will be returned within 2 business days. If you wish to offer us a different deal, that is fine. We typically try not to make a lower offer than already agreed even though there are many dealers who do.